Frequently Asked Questions
How do I go about starting the custom pin design and ordering process?
The design and ordering process is simple. It starts with you providing us your custom pin ideas and any reference images or logos you want incorporated in your pin design. You can email this information to us directly, fill out a quote form, or use our live chat. We’d also be happy to talk through the details on the phone. We then take your ideas and give them to one of our professional graphic designers. They create a digital mock-up, which we call a proof, that shows you what the finished pin will look like. We email that to you for your review. Along with this proof, we will include a price quote. The price quote is dependent on the design, quantity, and pin size. If the design is perfect on the first try (always our goal), you can place the order, and we’ll begin production! If the design isn’t there yet, just let us know what you’d like changed and our team will revise the design until it’s just right with no costs or obligation to order.
What is the minimum order quantity?
The minimum order is 100 lapel pins. Unit prices drop quickly on larger orders. The more you order, the lower the unit price!
What file formats are accepted for images?
We prefer images to be in a vector format. .EPS and .AI formats make our artists happiest, but we can also work with most other files whether vector (.CDR), normal raster images (.JPG, .GIF, .PNG, .BMP, .TIFF and .PSD), or documents (.DOCX, .PPTX, .PDF, etc.). We now have clients that send 3D files too. Right now, .STL files work best.
Do you accept faxes for pin reference images and ideas?
We recommend that you do not fax us images for reference as faxes come through black and white only. Sending us an email with a scan attached or texting us a cellphone picture typically works much better.
What metal plating options do you offer for your pin?
We offer gold, silver and copper platings standard with our orders. We also offer upgraded antique finishes that give an aged look to your pins. Antique finishes help greatly when your design is mostly metal (die struck) as the darker recessed areas provide a greater contrast for text and fine lines. We also offer some specialty colored metals that have a similar appearance to powder-coating (no charge), black nickel (a shiny gunmetal appearance), and now an iridescent rainbow plating (price on request).
What are your lapel pins made from?
We make our pins from a variety of metal. Brass, steel, and zinc are the most common types. The pin type and shape dictates the base metal.
Are you able to manufacture pins in different shapes?
We can manufacture your pins in most any shape. They do not have to be circular or rectangular. Our galleries have some examples of unique shape we’ve done in the past but the limits on shapes don’t start until your (and our) imagination ends!
We accept all major credit cards (including government purchasing cards), and checks. We can also accept wire transfers. Contracts/purchase orders are accepted only under the following conditions.
What payment methods do you accept?
- Must be issued by a government entity, public school, or hospital
- Must appear on company letterhead, signed and dated
- Terms must explicitly state NET30
- Total must match the entire total of the order as listed
What are the shipping costs for my order?
We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they can provide a quote on your shipping costs.
Do you ship to APO/FPO addresses?
We ship to APO/FPO/DPO addresses but do charge extra for this service. We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only.
How long does it take before I receive my lapel pins?
If your pin is shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ.
Do you offer a "rush" service/fee?
We manufacture our lapel pins as quickly as possible and don't charge a rush fee. That said, if you have an event, let us know! We're usually able to accommodate requests, even if the turnaround is quicker than we advertise and there's no extra charge! Ask your salesperson for more info.
Why are my pins, destined for an APO address, being shipped via UPS to Winter Park, FL?
When you request us to ship to an APO/FPO address, we have to first ship the order from our manufacturing facility to our corporate headquarters here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your pins, we repackage them and send them via USPS to you.
Do I have to pay for a mold fee for a reorder?
You do not pay for a mold fee again on a reorder as long as the previous mold is still on file (kept for 3 years from the latest order date).
How long do you keep our mold and artwork on hand?
We keep your pin's mold for a period of 2 years but keep the artwork forever! If you reorder in that 2 year period, the 2 year storage period starts over!
Where are your lapel pins made?
We have multiple options for production location depending on your design choice and budget. We have manufacturing here in Florida and also overseas. Please consult with one of our sale professionals about what will work best for your lapel pin order.